Due to the current COVID-19 Virus situation we want to first, and foremost, extend our hopes that you and your loved ones are safe and well, and remain so through this difficult time. We hope that boating is a good escape for you and we fully intended to remain open (Law Permitting) servicing your boats/engines, and selling parts so you can fix them too. Please read below for our policies pertaining to the various departments you may use here.
HOURS OF OPERATION: M-F 9AM to 5:00pm, Saturday 9am - 12noon
As for the current business situation, we want to update you on our status and our plan moving forward through this crisis.
Suncoast Marine Center is remaining open for business with modified hours and procedures. Due to our being categorized as an essential business supporting marine operations for local military and first responders, commercial fisherman, and ferry operations; we are exempted from closure directives unless the criteria for our exemption status is changed. We will be able to maintain our “essential” status only if we follow CDC guidelines for safe business practices. The physical property and structures of Suncoast Marine Center, except for the customer parking area, is off-limits to the public. Though the gate will be open to facilitate movement of vessels and equipment, the service yard is off-limits as well. Effective immediately, WE ARE A LIMITED CONTACT FACILITY.
Though we have a full docket of work for the next several weeks we are giving our employees full support if they choose to shelter-in-place at home and not come to work. We have had two employees who have decided to stay home due to the virus risk. Should more employees choose to stay home, it will obviously impact the ability to maintain our current production capabilities and we will further advise you if our scheduling capabilities change in the service department.
For customers needing to purchase parts and accessories, please review the following policies and procedures:
Customers requiring assistance can call us at 727-535-4500 or email us at to inquire about parts needs or to place an order. We will not be available for in-person consultation until further notice.
Bulk oil purchases with “turn-in” containers have been suspended until further notice. However, we have lowered prices on new jugs of oil to closer match bulk pricing.
WE HAVE VIDEO CHAT SUPPORT AVAILABLE VIA GMAIL IF YOU NEED THAT INTERFACE PLEASE CALL FIRST.
For customers with boats and/or motors in-work or needing service work:
1. We are currently working normal business hours and the service dept. is fully operational. 2. As of today, 3/25/20, our vendors and distributors are fully operational for parts ordering. Though we have a large inventory of OEM parts, our ability to provide service needs may be affected should there be any closures in our supply chain.
Service dept personnel are available for in-person consultation with limited face to face contact. Most service communications will be conducted via telephone, email, or video chat services such as Skype, Facetime,
etc. Please verify your email is working as our primary conveyance of documentation is done through email.
We sincerely appreciate your continued patronage and your patience with our procedures during this time.